Tell us. Most problems are fixed with one phone call, and we would rather hear about it than read about it later.
Email us with your name, the address of the job, the date, and what went wrong. If you would rather talk it through, say so and we will call you.
We acknowledge every complaint within two working days. We aim to give you an answer, and where appropriate a remedy, within ten working days. If the work was faulty we come back and put it right at no charge.
Ask for it to be escalated to the owner, who will review the job from the start and respond personally.
Tell us what the door is doing and we will tell you what it takes to fix it.
